The Salesforce cloud is the leader in on-demand customer relationship management. The system offers a broad suite of CRM applications for small, mid-market, and enterprise organizations, with a focus on sales and support.
The Salesforce app has capabilities in sales management (its heritage), marketing automation, partner relationship management and customer service. These work together to help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns, and provide service post sale.
Through the Power of Salesforce, product discount and donation program, more than 18,000 nonprofit organizations and higher education institutions are using Salesforce CRM to:
- Access and manage data from across their organizations all in one place — from any computer or mobile device
- Deepen engagement with constituents with real-time tracking and visibility
- Measure and share impact with real-time analytics
- Work more collaboratively
- Stay on the leading edge of CRM technology with automatic updates from salesforce.com, named Forbes’ Most Innovative Company 2012.
CRM Grows Revenue
To grow revenue, you need more than a simple Customer Relationship Management (CRM) application — you need Salesforce. Managing contacts is just the beginning. With the world’s #1 CRM, you can track all sales activity — every lead, opportunity, and customer — and take action from wherever you are. So you spend more time selling to the right people, armed with their personal marketing data and social insights.
Salesforce Is Customer Focused
With Salesforce CRM applications and our mobile cloud-computing built on the power of the Salesforce1 Platform, you can follow your customers and your budget at the same time from anywhere. You’ll be up and running in 30 days with the world’s most proven and loved customer relationship management solution. With our pay-as-you-go model, the price of success is dramatically lower.
No Hardware, No Software
No software, no hardware means you’re up and running and positively impacting your business in no time at all. With Salesforce, everything comes to you—accounts and contacts, leads and opportunities, forecasting, analytics, contact management, notifications — creating a powerful workflow built on the Salesforce1 Platform. So you can customize the Sales Cloud to your business requirements.
Complete Customer Management Solution
Salesforce is fully mobile and covers every customer touch point and every stage of the customer lifecycle, so you can close deals, log calls, and do it all — wherever you are. Sales activity tracking ensures instantaneous customer updates so there are no surprises when you’re on the road. Salesforce makes it easy for you because everything is connected.
World’s #1 CRM Solution
Today, over 100,000 of the world’s most innovative companies—large, medium, and small—use Salesforce to close bigger deals faster. Using Salesforce is as easy as buying a book on Amazon.com. That means your employees will use it, so it will be a more effective tool for your business to collaborate, mobilize, and grow revenue. Customers, analysts, and industry experts agree: Salesforce = ease of use.
Summary
Salesforce for small business allows users to manage an unlimited number of contacts, track sales deals, manage tasks and events, harvest Web leads and track performance with reporting. While the Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, advanced API integrations and more.
